Shipping and delivery
OtherPitch sells or plans to sell physical products, digital products, and scoped services. The relevant product or service page and order confirmation identify which delivery method applies.
Physical products
Order-processing time, estimated transit time, shipping charge, and available destinations are shown at checkout or on the product page where available. Processing excludes weekends and public holidays unless stated otherwise. Some items may be shipped by a third-party fulfilment partner and may arrive separately.
Tracking information is provided when available. Delivery dates are estimates rather than guarantees. Carrier delays, customs review, extreme weather, address errors, supply interruptions, and other events outside reasonable control can affect delivery.
Customers are responsible for providing a complete deliverable address. International customers may be responsible for duties, taxes, brokerage charges, or import requirements unless checkout expressly states that these are included.
Digital products
Digital products are delivered electronically after successful payment, normally by a download link or an email sent to the address supplied at checkout. Digital products do not have a physical shipping charge unless a listing expressly includes a physical component.
AI guidance and services
Sessions are delivered remotely at the confirmed date and time. Project deliverables are supplied according to the written scope and timeline accepted before payment. Timelines can change when required information, access, approvals, or feedback are delayed.
Delivery support
For a missing physical shipment, inaccessible download, or service-scheduling issue, email store@otherpitch.com with the order number. Do not send passwords, API keys, or complete payment details.